These Terms & Conditions govern the purchase of flowers and related products from Flowers Holloway through our online flower delivery service. By placing an order on our website, you agree to be bound by these Terms & Conditions. These terms apply to all customers making purchases for delivery within Holloway and the surrounding areas. Please read them carefully before placing your order.
To place an order with Flowers Holloway for online flower delivery in Holloway and surrounding regions, you must select your chosen flower arrangements and proceed to our secure online checkout. Detailed product descriptions, availability, and pricing are provided for each item. When you proceed to the checkout, you will be asked to provide accurate delivery details and select your preferred delivery date.
Once your order is submitted, you will receive an order confirmation on screen and via the payment gateway. This confirmation serves as an acknowledgment of receipt but does not mean your order has been accepted. Acceptance of your order occurs upon dispatch of your chosen products for flower delivery. We reserve the right to decline or cancel any order prior to dispatch should the need arise due to unavailability, suspected fraudulent activity, or other reasons at our discretion. If this occurs, you will be notified and any payment received will be refunded promptly.
It is your responsibility to ensure that all information provided for delivery, including address and recipient contact details, is correct. Flowers Holloway cannot be held responsible for late or failed delivery caused by incorrect information supplied by the customer.
Flowers Holloway accepts a range of online payment methods, as detailed at the point of checkout. These typically include major credit and debit cards, along with selected payment platforms. At the time of ordering, payment must be made in full for goods and applicable delivery charges. All prices for floral arrangements and delivery options are clearly indicated prior to payment and are inclusive of applicable VAT.
We take payment security seriously. All card payments are processed through secure, PCI-compliant payment gateways. No payment details are stored on our systems after your order is processed. In the unlikely event of any discrepancy in charges, contact us for prompt resolution. Where payment is unsuccessful, or where payment information provided is found to be invalid, your order cannot be completed, and you will be notified accordingly.
If you wish to cancel or amend your order, please notify us as soon as possible. Orders for flower delivery in Holloway and surrounding areas can typically be cancelled or changed if we receive your request with sufficient notice prior to dispatch. Once your flowers have been prepared or dispatched, amendments and cancellations may not be possible due to the perishable nature of the products.
For orders eligible for cancellation, a full refund will be issued using the original payment method. If amendment or cancellation is not possible, we will explain your options and assess each case individually. Please note, specialty or personalised orders may not be amended after confirmation due to their customised nature.
If you are not satisfied with the quality of your delivered flowers, please contact our team without delay. We endeavour to resolve any issues swiftly in line with our commitment to outstanding customer service.
Flowers Holloway provides local flower delivery services throughout Holloway and the neighbouring areas. At the time of ordering, you must select your preferred delivery date. While we strive to deliver on the chosen day, exact delivery times cannot be guaranteed. Deliveries are typically carried out during standard business hours. Requests for specific delivery times or same-day delivery are assessed on feasibility and may incur additional costs.
If the recipient is not present at the delivery address, we will attempt to leave the order in a safe place or with a neighbour, where possible. A delivery note will be left for the recipient. Where neither is feasible, we will arrange a redelivery at our earliest convenience, and contact you or the recipient if contact details have been provided. Returned, undelivered, or delayed products due to incorrect addresses or recipient unavailability are not eligible for refund unless due to our oversight.
Please be aware that extreme weather conditions, public holidays, and events outside our control can sometimes impact our delivery schedule. We will communicate promptly in the event of significant delay or non-availability of your selected product, offering suitable alternatives or a refund where appropriate.
All floral products, arrangements, and gifts available on our website are subject to availability. Due to seasonal variations and supply factors, certain flowers or arrangements may not always be available for delivery in Holloway. If we are unable to supply the exact items ordered, we reserve the right to substitute with flowers of a similar style and equal or greater value. We always seek to maintain the quality, style, and colour theme of your selection as much as possible when substitutions are necessary.
Should the need for significant substitution arise, we will attempt to notify you to confirm your preferences. However, minor substitutions may be made without notice to ensure your delivery can be completed on time.
Given the perishable nature of flowers and floral arrangements, returns are generally not accepted unless the products are found to be damaged upon delivery or incorrectly supplied. In case of damaged goods or non-delivery, please contact us within 24 hours of the expected delivery date. Photographic evidence may be requested to process claims for refunds or replacements.
We do not accept returns for flowers that have wilted due to being left uncollected, placed in unsuitable conditions, or handled incorrectly by the recipient.
Flowers Holloway takes great care in preparing and delivering every floral order. Our liability for any loss or damage arising from non-delivery, delayed delivery, or faulty products is strictly limited to the purchase price of the product in question. We do not accept liability for any indirect, consequential, or business-related losses resulting from the use of our online flower delivery service in Holloway or adjacent areas.
We shall not be liable to any person for any loss or damage which may arise from the use of any information, flowers, or services displayed on our website. While we always strive to ensure all information on our website is accurate and up-to-date, we do not guarantee that product descriptions, images, or prices are free from errors. In the event of a pricing error or product misrepresentation, your order will not be completed until we have contacted you to confirm the details.
Nothing in these Terms & Conditions limits or excludes our liability in respect of death or personal injury caused by our negligence, fraud, or any other liability that cannot be lawfully limited or excluded.
All content, design, text, graphics, logos, and images displayed on the Flowers Holloway website are the intellectual property of Flowers Holloway or its content suppliers. You may use the site for personal, non-commercial purposes only. Any reproduction, distribution, or commercial exploitation of website content without our express permission is strictly prohibited.
Your privacy is important to us. Customer data is collected solely for the purposes of processing your online flower delivery order, managing your account, and communicating with you about your purchase. Data may also be used for internal analysis and, where agreed, for marketing our services to you. Your data will not be sold to or shared with third parties unless required for delivery fulfilment or as mandated by law. Full details are provided in our Privacy Policy, available on our website.
These Terms & Conditions, and any agreement arising from the use of our website, are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be resolved exclusively by the courts of England and Wales.
If any provision of these terms is found to be unlawful or unenforceable, it will not affect the validity and enforceability of the remaining provisions. Our failure to enforce any right or provision under these terms will not constitute a waiver of such right or provision.
Flowers Holloway reserves the right to update or amend these Terms & Conditions at any time, with changes taking immediate effect upon publication to our website. It is your responsibility to review these terms on each occasion you access our website or purchase products from us. Your continued use of our service signifies your acceptance of any revised terms.
If you have any questions regarding these Terms & Conditions, your order, or our services, please use the online contact form on our website. We strive to respond to all enquiries in a timely and helpful manner.
Please Note: These Terms & Conditions specifically apply to customers ordering online flower delivery to Holloway and the surrounding areas. By using our site and placing an order, you confirm your understanding and acceptance of the policies outlined above.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Holloway, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Holloway.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
